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Frequently Asked Questions

On this page, you'll find answers to the most common questions about our services, approach, and practical matters. We aim to help you quickly find what you need. Is your question not listed? Feel free to contact us, we're happy to assist you.

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FAQ Harbers ICT

FAQ Harbers Solutions

FAQ Harbers Security

Harbers ICT

Yes, our specialists are available both remotely and on-site. Whether it’s an urgent issue or ongoing IT management, we ensure your systems keep running smoothly.

Small and Medium-sized Enterprises (SMEs) - Scalable and flexible IT solutions that grow with your business.
Healthcare Institutions - Secure and reliable systems fully aligned with GDPR regulations.
Government Organizations - Stable infrastructures that meet all compliance and regulatory requirements.
Manufacturing Industry - Efficient networks and smart automation to optimize production processes.
Large Enterprises - Strategic IT consulting and custom solutions for complex IT challenges.

Our cloud solutions are designed with maximum security as the foundation. All data is stored exclusively in highly secured data centers located in the Netherlands. This ensures your information remains within national borders and under Dutch legislation.

We also provide continuous monitoring, automated backups, and regular updates, keeping your data protected against loss, breaches, and unauthorized access at all times.

We ensure that you and your team can work securely anytime, anywhere. This includes setting up laptops, implementing security measures, managing updates, providing support, and enabling easy access to applications, both in the office and remotely.

Our workplace management services are designed to boost productivity, enhance security, and simplify IT operations.

Modern Workplace

We offer fast response times backed by clear SLAs. Our service desk is easily accessible, and our specialists often resolve issues remotely. In urgent situations, we’re also available on-site.

Additionally, we provide 24/7 incident response, even outside office hours, so you can rely on us whenever it truly matters.

Three security engineers in discussion at a table, focusing on cybersecurity, compliance, and governance.

Harbers Solutions

At Harbers Solutions, complex integrations are part of our daily work. We have extensive experience connecting a wide range of systems, APIs, and data sources — from ERP and EHR to CRM and legacy environments.

Our proven approach ensures stable, secure, and well-documented integrations, fully tailored to your IT landscape.

At Harbers Solutions, we believe in custom solutions where they add value — and standard solutions where they boost efficiency. Together with your organization, we determine what fits best for your specific situation.

Whether it’s developing a new application or optimizing existing systems, we deliver future-proof solutions that truly work.

At Harbers Solutions, we combine deep technical expertise with a human-centered approach. We’re not just a supplier; we’re a strategic partner who thinks along, advises proactively, and looks beyond the initial request.

Innovation, reliability, and collaboration are at the heart of everything we do. By aligning technology with your business goals, we deliver software solutions that truly make a difference.

Harbers Solutions empowers organizations across various industries by optimizing customer contact and digital workflows:

Government institutions: municipalities, provinces, and executive agencies.
Applications: citizen contact, public space reports, permit applications, case-based working.
Strengths: seamless integration with back-office and document management systems like Decos and Centric.
Healthcare and welfare: including health insurers and hospitals.
Applications: patient inquiries, scheduling, complaint handling, customer portals.
Strengths: GDPR-compliant customer registration and secure communication.
Housing corporations
Applications: tenant inquiries, repair requests, customer files.
Strengths: integrations with real estate and ERP systems such as Tobias AX and Empire.
Educational institutions: Universities, colleges, and vocational schools.
Applications: student services, IT helpdesk, information provision.
Strengths: multichannel communication via phone, WhatsApp, email, and chat.
Business services & call centers: Commercial call centers, insurers, and energy providers.
Applications: customer interaction, reporting, SLA monitoring.
Strengths: scalability, workflow automation, and performance tracking.

Harbers Solutions helps organizations across a wide range of industries improve customer contact and digital workflows:

Government institutions: Municipalities, provinces, and public agencies.
Use cases: citizen contact, public space reports, permit applications, case-based working.
Expertise: integration with back-office and document management systems like Decos and Centric.
Healthcare and welfare: Including health insurers and hospitals.
Use cases: patient inquiries, scheduling, complaint handling, customer portals.
Expertise: GDPR-compliant customer registration and secure communication.
Housing corporations
Use cases: tenant inquiries, repair requests, customer records.
Expertise: integration with real estate and ERP systems such as Tobias AX and Empire.
Educational institutions: Universities, colleges, and vocational schools.
Use cases: student services, IT helpdesk, information management.
Expertise: multichannel communication via phone, WhatsApp, email, and chat.
Business services & call centers: Commercial call centers, insurers, and energy providers.
Use cases: customer interaction, reporting, SLA monitoring.
Expertise: scalability, workflow automation, and performance tracking.

Security and privacy are deeply embedded in our development processes. We work according to current standards such as ISO and NEN, comply with GDPR regulations, and implement both technical and organizational safeguards.

This ensures your data is always in safe hands — protected, compliant, and handled with care.

Harbers Solutions supports organizations in their digital transformation by developing smart customer contact software and seamless system integrations. Our platform, TriniCo, combines CRM, customer interaction, and service desk functionality into one intuitive solution.

We also build custom software that enables smooth and secure connections between (customer) systems. This streamlines workflows and ensures efficient data exchange across applications, all tailored to your IT landscape.

At Harbers Solutions, digital transformation is more than just a buzzword — it’s a strategic journey. We leverage technology to streamline processes, unlock the full potential of data, and enhance organizational agility.

Our approach combines cutting-edge tech with a deep understanding of people and business dynamics. By aligning innovation with your goals, we ensure that digital change delivers real, measurable value.

IT-expert van Harbers Group werkt achter computer met programmeercode op het scherm – illustratie van softwareontwikkeling, technische expertise en digitale innovatie.

Harbers Security

IT security offers more than just protection against cyber threats. It strengthens trust among customers, partners, and regulators, helps organizations comply with legal requirements, and reduces the risk of financial damage.

Moreover, it gives you greater control over your IT environment and enables you to respond proactively to emerging security risks.

Harbers Security helps organizations build and maintain digital resilience. Our cybersecurity services are structured around three core areas:

Security Compliance & Governance - Support in meeting legal and regulatory requirements.
Threat Prevention - Technical measures to minimize risks and vulnerabilities.
Security Operations - Continuous monitoring and rapid response to threats.

Whether you need strategic advice, technical protection, or 24/7 monitoring — we offer expert guidance and hands-on execution to keep your organization secure.

We work with organizations across various sectors, including SMEs, healthcare, manufacturing, government, and enterprise environments.

Whether you're just starting with cybersecurity or already have a mature security team — we seamlessly integrate where you need us most.

We start with an introductory meeting or a comprehensive security assessment. This helps us identify risks, vulnerabilities, and compliance requirements specific to your organization.

Based on these insights, we create a tailored action plan — aligned with your sector, goals, and IT environment. No one-size-fits-all solutions, just what truly works.

Harbers Security helps organizations meet complex regulatory requirements in a structured and sustainable way. Our integrated approach includes risk assessments, policy development, awareness programs, and audit support, all tailored to the specific needs of your sector.

We are certified in ISO 27001:2022, NEN 7510 and SOC 2, giving you the assurance of a partner that not only advises but also meets the highest standards in information security and compliance.

With Harbers Security, compliance becomes more than a requirement, it becomes a strength for your organization.

We combine smart technology with human expertise. Our approach includes vulnerability scans, phishing simulations, network segmentation, and Zero Trust solutions — all designed to reduce risks before they become problems.

By proactively identifying and addressing security gaps, we help organizations stay one step ahead of cyber threats.

Yes, we do. Employees are often the first line of defense against cyber threats. Through interactive training and realistic simulations, we help your team recognize risks like phishing, data breaches, and social engineering.

This significantly reduces the likelihood of incidents and strengthens your organization’s overall security posture.

Yes , Harbers Security provides continuous protection through 24/7 monitoring and immediate incident response. Our Security Operations services ensure your IT environment is monitored around the clock.

When suspicious activity is detected, we act instantly to minimize damage, prevent data breaches, and reduce downtime. This way, your organization is always prepared for digital threats.

Absolutely. We’re happy to strengthen existing teams with specialized expertise or take full responsibility for your security operations. Our approach is flexible, scalable, and always based on close collaboration.

Our cloud solutions are designed with maximum security in mind. All data is stored exclusively in highly secured data centers located in the Netherlands. This ensures your information remains within national borders and under Dutch legislation.

We also provide continuous monitoring, automated backups, and regular updates and keeping your data protected against loss, breaches, and unauthorized access at all times.

Can’t find your question?

No worries — we’re happy to think along with you. Contact us and we’ll quickly help you with a suitable answer or solution.

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+31 (0) 544 - 20 00 02 info@harbersgroup.nl

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