Service management
Service management is the process of planning, delivering, managing and continuously improving IT services within an organisation. The aim is to ensure that all ICT services function reliably, efficiently and in line with user needs. Service management focuses on quality, availability and customer satisfaction.
Service management includes tasks such as incident management, problem management, change management and monitoring service levels (SLAs). It provides structure and transparency, enabling companies to maintain control over their ICT processes and costs.
Does your company utilise service management?
At Harbers Group, we offer professional service management based on best practices such as ITIL. From monitoring and reporting to proactive improvements, we ensure that your IT services always perform optimally.
Would you like to discover how service management can make your organisation more efficient and reliable?