SLA
SLA stands for Service Level Agreement and is a formal agreement between a service provider and a customer that sets out the quality, availability and performance of a service. An SLA describes, for example, how quickly malfunctions are resolved, what support is available and what uptime guarantees apply.
The purpose of an SLA is clarity and certainty: you know exactly what to expect and what agreements apply. This prevents misunderstandings and ensures reliable cooperation.
Does your company use SLAs?
At Harbers Group, we work with clear SLAs to ensure that your IT environment always functions optimally. From response times and monitoring to proactive maintenance, we ensure that your organisation maintains continuity and security.
Would you like to discover how an SLA can offer your company security?