Verint Solutions
Smarter Customer Interactions. Greater Efficiency. Enhanced by AI.
As an official Verint partner, Harbers Solutions delivers powerful solutions for customer engagement, AI, and automation. We combine Verint’s technology with our expertise in software development, system integrations, and AI applications. The result? Secure, scalable solutions that align with your processes and grow with your organization.
Verint Solutions, Enhanced by Harbers
Verint offers powerful standard solutions—Harbers makes them intelligent, integrated, and future-ready. With our experience in secure software development (SDLC), AI integration, and tooling like GitHub, Confluence, and Aikido Security, we ensure safe and scalable implementation.
The Power of Verint, Strengthened by Harbers
- Official Verint Partner
- Smart AI Integrations
- Secure Implementation
- End-to-End Approach
Verint Solutions Delivered by Harbers
AI-Driven Knowledge at the Right Moment
Verint Knowledge Management
This solution uses Natural Language Processing (NLP) and AI to instantly deliver the right information—no matter how a question is asked.
Benefits:
- Automatic suggestions based on customer queries
- Contextual search results from previous interactions
- AI-powered knowledge recommendations for employees
Harbers adds:
- Integration with CRM/ERP for relevant context
- AI tuning based on organization-specific terms and data structures
- Analytics integration for continuous improvement
AI-Powered Forecasting and Planning
Verint Workforce Management Suite
Using AI prediction models, Verint accurately calculates required capacity based on historical and real-time data.
AI Benefits:
- Machine learning algorithms for demand forecasting
- Predictive adherence and automated schedule optimization
- AI analysis of employee performance for coaching and planning
Harbers adds:
- Integration with existing scheduling or HR systems
- Dashboards with AI insights on contact volume
- Real-time alerts for anomalies
AI Bots That Understand, Predict, and Resolve
Verint Standalone Bots & Automation
Verint’s bots use AI and intent recognition to understand and proactively resolve customer queries via chat, voice, or back-office automation.
Capabilities:
- Conversational AI bots with natural language understanding (NLU)
- Voicebots that conduct conversations and detect emotions
- AI-driven back-office bots for automated data processing
Why Harbers:
- Bots tailored to your data structures and customer cases
- Integration with internal systems for complete handling
- Governance, logging, and Aikido Security included
Smart Automation Available Within TriniCo
Verint Bots as Add-on in TriniCo
Harbers Solutions offers Verint’s AI-powered bots as an add-on within the TriniCo platform - giving you powerful AI without reimplementation.
Benefits:
- Instantly deployable within TriniCo
- Out-of-the-box AI with NLU and intent recognition
- Full control: configuration, training, monitoring
- Secure & scalable within SDLC standards
Integrations:
- Linked to TriniCo Knowledge Management
- Embedded in existing modules and forms
- Integrated with customer portals and back-office APIs
- AI training based on customer data
Customization and AI Integration: The Harbers Advantage
Where Verint provides standard solutions, Harbers Solutions makes them intelligent, integrated, and future-ready. With our expertise in secure software development (SDLC) and AI integration, we embed Verint solutions seamlessly into your organization.
Tooling & Approach:
- GitHub, Confluence, BrowserStack, and Aikido Security
- AI integration with Azure, Google Cloud, or on-premises models
- End-to-end CI/CD pipeline with security reviews and AI validation
Ready to Unlock the Power of Verint AI? Let Harbers Be Your Guide.
Whether you're looking to improve customer interactions, automate processes, or enable intelligent planning: Harbers Solutions ensures secure and scalable implementation.
Questions or Want to Brainstorm Digital Challenges?
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